Curriculum
- 7 Sections
- 53 Lessons
- 180 Days
Expand all sectionsCollapse all sections
- Introduction5
- Service Strategy8
- Service Design12
- 3.1Purpose, goal, objectives and scope
- 3.2Service Design processes
- 3.3The 4 Ps
- 3.4Service Design aspects
- 3.5Service Catalogue Management
- 3.6Service Level Management
- 3.7Capacity Management
- 3.8Availability Management
- 3.9IT Service Continuity Management
- 3.10Service Portfolio
- 3.11Information Security Management
- 3.12Supplier Management
- Service Transition8
- Service Operation11
- Continual Service Improvement9
- Case Studies and Practice Test0
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