Avaya Solutions (Hardware & Software) – A Case Study

The Client:

Government Military Institution

The client wanted their engineers to be trained on Avaya acquired solutions.

The Challenges:

• The skill level of the people to be trained was not uniform and some of them didn’t have the basic understanding of networks and IP-telephony.
• There were only 6 servers including 2 for the conference. In duplex mode, you need 2 servers per students’ group, which meant that there were only 2 training nodes for 12 students.

RationalSelling Solution:

• With limited hardware, the trainer decided to use only one server per group and use virtualization. However, the site did not have VMware software.
• Some Avaya applications acquired were also missing. The trainer downloaded some of them directly.
• The trainer created a proper environment with an NTP server, a Domain server, a DNS server under VMware.
• The Avaya partner got the remaining applications including the Avaya Aura® Appliance Virtualization Platform, VMware based, which was critical to move forward with the training program.
• Trainer organized the course flow in a way that was convenient for the different level of technical skills of the students.

RationalSelling was required to provide the following services for this Avaya Customer [Ministry of Defense, École d’Application des Transmissions, Koléa, Algeria] along with 30 days of effective training on client site using their Avaya deployed Solution:

• Avaya AURA Communication Manager: Installation, Maintenance and Administration
• Session and System Manager SMGR/SM: installation, Maintenance and Administration
• DECT: Installation, Maintenance and Administration
• One X Attendant = Admin and End-user training and practical hands-on
• Local Survivable Processor (LSP) Install and Administration
• Avaya Aura Communication Manager ACM Duplex: installation, Maintenance and Administration
• Avaya Aura® Conferencing 8.0 AAC Install and Administration
• AAM (Avaya Aura Messaging)

The following was the training calendar that we designed and implemented:

Outcomes:

We were able to move forward by meeting the training objectives.

• Avaya Aura® Session and System Manager, the Session Initiated Protocol (SIP) based architecture.
• Avaya Aura® Communication Manager, an IP Telephony foundation
• Avaya G450 Media Gateway ) and
• Avaya Unified Communication Applications (OneX Attendant / Conferencing /Avaya Aura® Messaging).

The client also wanted us to address other concepts like:

• Avaya Application Enablement Services AES and
• Digital Enhanced Cordless Telephony (DECT).

To accommodate this requirement, we extended the training an additional week. The trainer trained during 6 weeks for 6 consecutive days for 12 students who had no skills in network and telephony and were working in a very limited physical server environment.

Value to the client:

• All the students were able to complete the required hands-on labs even though it was slow and tiresome.
• Students could make detailed notes and videos of the most complex parts of the courses for future review.
• The groups were organized to allow some of the students to become instructors who could replicate the training later on.

Contributors:

• Avaya Partner – who sold the solution to the End client
• Avaya Professional Services – in charge of solution deployment and proactive workforce training
• RationalSelling training delivery partner

If you or your partners planning your next training contact us now.